I have been a loyal patron of your restaurant since my first trip nearly two years ago. With every friend or family member I have visiting I have raved about your wonderfully juicy and succulent chicken, and assured them that the $50 price tag and the hour wait is well worth it; and indeed it was.
While each of my visits has been a success with my guests, it is only because the chicken has rescued the day. I cannot help but feel that your staff truly believes that they are doing me and my visitors a favor by allowing us to dine in your establishment, and that I should be grateful to have gotten a table (even with a resevation.) Growing up in the restaurant industry I was taught that a patron is a guest, is a friend, is a partner. At Zuni Cafe, we are often treated as a bother, as a nuissance, as a drag.
I regret to say that after my eighth and final visit the chicken could not rescue the day. I understand that you’re a San Francisco institution, but I can no longer look past the lackluster menu, under-seasoned appetizers, soups, and salads, and the cold and insincere service. I have the chicken recipe, and I’ve made it at home several times. I will continue to rave about your chicken, but only the one I make at home with all of the love that’s missing when I walk through your doors.
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